Privacy Policy

Your privacy matters to LYLH Adventure Private Limited, the owner and operator of RideOn (“RideOn”, “Company”, “we”, “our” or “us”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you use:

• The RideOn customer application;
• The RideOn Driver application;
• The RideOn website at https://rideonnow.in
• Our customer support, communications and related mobility services.

This Policy applies to customers, drivers, applicants, website visitors and other persons who interact with RideOn.

By accessing or using RideOn, you acknowledge that you have read this Policy. Where required, we will obtain your consent before collecting or processing personal data.

1. INFORMATION WE COLLECT

1.1 Account and profile information

We may collect:

• Name;
• Mobile number;
• Email address;
• Profile photograph;
• Account identifiers;
• Login and authentication information;
• Preferred language;
• Saved locations;
• Emergency-contact information voluntarily provided by you;
• Ratings, reviews, complaints and support requests.

Phone numbers may be verified through one-time passwords. RideOn does not read or store unrelated SMS messages.

1.2 Location and trip information

To provide ride-booking services, RideOn may collect:

• Precise or approximate device location;
• Pickup and destination locations;
• Route, distance, duration and estimated arrival time;
• Driver location and movement during a ride;
• Date and time of bookings;
• Ride status, fare and payment method;
• Cancellation and trip history;
• Safety-related location information.

Customer location

The RideOn customer application may collect location while the app is open, while you search for or request a ride, and during an active trip. This enables pickup selection, nearby-driver discovery, route calculation, live tracking and safety features.

RideOn does not intend to collect a customer’s background location when the application is closed and no ride or safety feature is active.

Driver background location

RideOn Driver collects location data to enable ride matching and trip tracking even when the app is closed or not in use.

Driver location may be collected when the driver has intentionally switched Online, is responding to a ride request, is travelling to a pickup point, or is completing an active trip. This enables:

• Nearby ride requests;
• Pickup navigation;
• Customer live tracking;
• Trip-route recording;
• Driver and customer safety;
• Fraud prevention and operational support.

Background location collection should stop when the driver switches Offline, except where temporarily required to complete an active trip, safety request or legally required record.

RideOn does not use precise or background location solely for advertising.

1.3 Driver verification and KYC information

Driver applicants may be required to provide:

• Full name, photograph, address and date of birth;
• Government-issued identification;
• Driving licence;
• Vehicle registration certificate;
• Vehicle photographs and details;
• Insurance, permit, pollution and fitness documents where applicable;
• Bank account or payout details;
• Selfies or identity-verification photographs;
• Emergency-contact information;
• Verification, eligibility and approval status;
• Information required by applicable transportation or safety regulations.

Only information reasonably necessary for driver verification, legal compliance, safety and payment processing should be collected.

1.4 Payment and transaction information

RideOn may collect:

• Ride fare;
• Payment method;
• Payment status;
• Refund information;
• Transaction reference numbers;
• Driver earnings and payout records.

Payments may be processed through banks, UPI applications or authorised payment providers. RideOn does not collect or store your UPI PIN, card PIN, CVV or banking password.

Payment providers process information according to their respective privacy policies.

1.5 Device and technical information

We may automatically collect:

• Device type, model and manufacturer;
• Operating system and application version;
• IP address;
• Device or application identifiers;
• Firebase installation and notification tokens;
• Mobile network and language settings;
• Crash reports and diagnostic information;
• App screens visited and feature usage;
• Login, security and fraud-detection signals;
• Website browser, cookie and analytics information.

This information is used to operate, secure, troubleshoot and improve RideOn.

1.6 Communications and user-generated content

We may process:

• In-app chat messages;
• Customer-driver communications;
• Support conversations;
• Complaints and incident reports;
• Ratings and reviews;
• Photographs or documents uploaded by users;
• Communications sent through email, telephone, WhatsApp or other support channels.

Calls made through the device’s regular telephone service are not recorded by RideOn unless users are clearly notified and recording is permitted by law.

1.7 Camera, photographs and files

RideOn may request access to your camera, photographs or selected files for:

• Profile photographs;
• Driver KYC;
• Vehicle and document uploads;
• Support evidence;
• Safety or incident reporting.

RideOn should only access content that you select or create for these purposes.

1.8 Notifications

We may use notification permissions and device tokens to send:

• Ride requests;
• Booking updates;
• Driver-arrival alerts;
• Trip and payment updates;
• Safety notifications;
• Account and service announcements;
• Offers or promotional communications where permitted.

You may control non-essential notifications through your device or application settings.

2. HOW WE USE INFORMATION

RideOn may process information to:

• Create and manage accounts;
• Authenticate users and prevent unauthorised access;
• Connect customers with available drivers;
• Calculate routes, distance, fares and estimated arrival times;
• Provide live trip tracking;
• Enable driver navigation and trip management;
• Verify driver identity, documents and vehicle eligibility;
• Process payments, earnings and refunds;
• Provide customer support;
• Maintain ride history and invoices;
• Enable ratings, reviews and complaint resolution;
• Deliver notifications and service communications;
• Detect fraud, abuse, security threats and policy violations;
• Investigate accidents, disputes and safety incidents;
• Improve app performance, reliability and accessibility;
• Analyse service demand and operational performance;
• Comply with legal, regulatory and law-enforcement requirements;
• Enforce our terms, policies and contractual rights;
• Protect the rights, safety and property of customers, drivers, RideOn and the public;
• Perform other activities disclosed to you with your consent.

RideOn does not sell personal data.

3. HOW INFORMATION IS SHARED

3.1 Between customers and drivers

When a driver accepts a ride, the customer may receive necessary information such as:

• Driver name and photograph;
• Vehicle type, model and registration number;
• Driver rating;
• Driver’s approximate or live location;
• Contact or masked-calling information.

Drivers may receive necessary customer information such as:

• Customer name;
• Pickup and destination;
• Approximate or live pickup location;
• Contact or masked-calling information;
• Ride instructions.

Information should be limited to what is necessary to complete the ride safely.

3.2 Service providers

We may share data with carefully selected providers supporting:

• Firebase and cloud infrastructure;
• Authentication and OTP delivery;
• Maps, navigation and geocoding;
• Push notifications;
• Analytics and crash reporting;
• Payment and payout processing;
• Customer support;
• Driver identity and document verification;
• Hosting, security and fraud prevention;
• Communication services.

These providers may process information only for authorised purposes and under appropriate data-protection obligations.

3.3 Legal and safety disclosures

We may preserve or disclose information when reasonably necessary to:

• Comply with applicable law, court orders or government requests;
• Respond to law-enforcement or regulatory authorities;
• Investigate accidents, fraud, threats or criminal activity;
• Protect the safety of customers, drivers or the public;
• Establish, exercise or defend legal claims;
• Enforce our agreements and policies.

3.4 Corporate transactions

Information may be transferred during a merger, acquisition, restructuring, financing or sale of business assets, subject to applicable law and appropriate confidentiality safeguards.

4. WEBSITE COOKIES AND ANALYTICS

The RideOn website may use cookies and similar technologies for:

• Essential website functions;
• Security;
• Visitor analytics;
• Performance measurement;
• Remembering user preferences;
• Understanding page and download interactions.

You may control cookies through your browser settings. Disabling essential cookies may affect certain website functions.

5. DATA STORAGE AND INTERNATIONAL PROCESSING

RideOn may use cloud, analytics, mapping and communication providers whose infrastructure is located in India or other countries.

Where personal data is processed outside India, RideOn will seek to use lawful transfer mechanisms and reasonable contractual, organisational and technical safeguards.

6. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• Provide RideOn services;
• Maintain transaction and trip records;
• Process driver earnings and payouts;
• Resolve disputes and complaints;
• Investigate fraud and safety incidents;
• Meet accounting, transportation, tax and legal requirements;
• Enforce our agreements.

Retention periods may vary depending on the category of information and applicable legal obligations.

When information is no longer required, it may be securely deleted, anonymised or aggregated.

7. ACCOUNT AND DATA DELETION

Users may request deletion of their RideOn account and associated personal data through:

• Web request: https://rideonnow.in/delete-account/ or
• Email: support@rideonnow.in

When an account is deleted, RideOn will delete or anonymise associated personal data unless retention is reasonably necessary for legal compliance, fraud prevention, safety investigations, outstanding payments, dispute resolution or enforcement of legal rights.

RideOn will explain what data must be retained and why when responding to a deletion request.

8. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request to:

• Access information about your personal data;
• Correct inaccurate or incomplete data;
• Update your account information;
• Withdraw consent where processing depends on consent;
• Request deletion of your account and associated data;
• Restrict optional permissions through device settings;
• Opt out of promotional communications;
• Raise a grievance regarding our handling of personal data;
• Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law.

Withdrawing a permission or consent may prevent certain RideOn features from functioning. For example, location access is required to request, accept and track rides.

Requests may require identity verification to protect users against fraudulent access or deletion.

9. DATA SECURITY

RideOn uses reasonable technical and organisational safeguards designed to protect personal data, including:

• Encrypted network communications;
• Authentication and access controls;
• Restricted administrative access;
• Monitoring and logging;
• Secure cloud infrastructure;
• Role-based permissions;
• Backup and recovery measures;
• Security reviews and incident-response procedures.

No electronic system is completely secure. Users should protect their OTPs, passwords and devices and immediately report suspected account misuse.

10. DATA BREACHES

If a personal-data breach creates a risk to affected users, RideOn will investigate the incident and provide notifications to affected individuals and relevant authorities where required by applicable law.

11. CHILDREN’S PRIVACY

RideOn is not designed for children to create or independently manage accounts without the involvement of a parent or lawful guardian.

Driver accounts are restricted to persons who meet the minimum legal age and licensing requirements for operating the applicable vehicle.

If we learn that a child’s personal data was collected without valid authorisation, we will take reasonable steps to delete it.

12. THIRD-PARTY SERVICES AND LINKS

RideOn may contain links to third-party applications, payment services, websites or communication platforms. Their collection and use of information are governed by their own privacy policies.

RideOn is not responsible for the privacy practices of independently operated third-party services.

13. MARKETING COMMUNICATIONS

With your permission or as otherwise permitted by law, RideOn may send offers, updates or promotional communications.

You may unsubscribe using the option provided in the communication or through your application settings. Essential ride, safety, payment and account communications cannot always be disabled while your account remains active.

14. GRIEVANCE AND PRIVACY CONTACT

For privacy questions, data requests or complaints, contact: (+91) 7085527128

Email: support@rideonnow.in 

15. CHANGES TO THIS POLICY

We may update this Policy to reflect changes in our services, technology or legal obligations.

The revised Policy will be published on the RideOn website and applications with an updated effective date. Material changes may also be communicated through an in-app notice, email, SMS or other appropriate method.